Energy suppliers launch ‘My Energy Credit’

The UK’s major energy suppliers have launched a nationwide campaign to help reunite customers with cash owed to them by their former energy supplier. 

'My Energy Credit' enables energy consumers to claim credit repayments through a new 'My Energy Credit' helpline 0370 737 7770 and freepost address (see below) in addition to www.myenergycredit.com website which launched in September.  The public awareness campaign is being accompanied by a UK advertising campaign that targets energy consumers across the country.

The campaign is supported by the six largest energy companies – British Gas, EDF Energy, E.ON, Npower, SSE and Scottish Power – and aims to hand back repayments of around £50 to approximately 3 million energy consumers.

The credit has typically been left behind by customers who have moved address, switched supplier, or left unclaimed credit when closing the estate of a relative who has passed away.

Lawrence Slade, incoming Chief Executive of Energy UK, said:  “This campaign aims to inform customers throughout the UK about money that might be owed to them by their previous energy supplier.  Energy companies have long had systems in place to give back 'energy credit' to customers – this campaign spreads awareness and makes it easier for consumers to check whether they are owed money or not.”

Customers can apply for their credit repayment regardless of when the account was closed as long as there is proof they were a former customer.  Running in parallel to the 'My Energy Credit' campaign, the member companies are stepping up their own efforts to reunite customers with their cash by reviewing their records and employing search agencies.

My Energy Credit freepost address: 

Freepost RTHL-ZYBU-KBCC
My Energy Credit
47 Aylesbury Road
Thame
OX9 3PG