Plymouth care home retains ‘good’ rating from inspectors

Klein care home in Plymouth has retained a ‘good’ rating in its latest Care Quality Commission (CQC) inspection, a rating it has held since its first inspection in 2013.

It is a residential care facility registered to provide support for younger adults with support needs around their mental health, learning disability and/or autistic spectrum disorder.

The CQC inspects every health and social care service and grades it based on five criteria: safety, effectiveness, compassion, responsiveness to individual needs and management.

The service was deemed to have followed the CQC’s 'right support, right care, right culture' guidance and staff were praised for their treatment of the two individuals supported by the service.

The report stated: “People told us they liked living at Klein and the interactions we observed were relaxed, supportive and gentle.” And “People told us they could decide what they did each day and relatives expressed their loved ones had choice and control.”

As part of the inspection, a professional fed back: "Klein House try their best to ensure that [person] has a consistent team supporting them which benefits [person] greatly. If a new member of staff is introduced, it is done in a sensitive and compassionate way."

Relatives the CQC spoke with felt engaged, with one stating: "I can't fault the staff they are amazing; they talk to me all the time, they listen to me and they apply it…We think they all have halos."

Sharon Field, acting manager at Klein, said: “We’re obviously delighted to have retained our ‘good’ rating from the CQC and we welcome the lovely comments from the professionals, inspectors and relatives included in the report.

“It is a testament to the consistent hard work of the team that we continue to be recognised as a home that is good in all areas.

“Of course, we won’t rest on our laurels now the inspections over, and will continue to provide the best care possible to the individuals we support.”

Martyn Heginbotham, chief operating officer at Salutem Care and Education, which operates the service, said: “We are incredibly proud of the team at Klein for delivering another great inspection report from the CQC.

“All of our staff work incredibly hard to support the individuals in our care, and it is always a pleasure to see them recognised with such brilliant comments.”

Klein is based on Albert Road in Plymouth, and is operated by Modus Care – part of Salutem Care and Education.