‘Fun and creative’ staff provide “outstanding” care at Plymouth care facility

Staff at Bull Point have been praised by the Care Quality Commission (CQC) for providing an outstanding level of care to its residents.

Bull Point in Barne Barton, Plymouth, is a specialist provider of residential services for people with an autistic spectrum disorder; its principles reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice, and independence. The service has been rated overall “Good” in the CQC’s latest report, with the care provision, described as ‘exceptional’, receiving an “Outstanding” rating.

A CQC report judges a care facility on its levels of care, responsiveness, safety, effectiveness, and leadership and includes comments from social workers, healthcare professionals, staff and relatives. Bull Point, which currently has five residents, was inspected for the report on 17 December 2019.

The report highlighted the ways in which staff at Bull Point routinely ‘go the extra mile’ for residents. Examples mentioned include: arranging special visits to places of specific interest to individuals, such as the Harry Potter Studios; commissioning a bespoke car so a resident can travel in comfort and safety; hiring a Morris Minor and dressing in vintage clothing for a resident with an interest in antique motorcars.

Sharon Field, registered manager at Bull Point, said: “We are delighted to have received an overall “Good” CQC rating, and especially the “Outstanding” for our amazingly committed team – the truth is we love our residents just like a big family!

“Although this is a fantastic result for us, we will not be complacent, and will continue to develop our services in all areas, ensuring that our next inspection delivers an “Outstanding” overall rating”.

John Godden, CEO of Salutem Healthcare, said: “I am thrilled with this fantastic CQC report. It is testament to the commitment of the team at Bull Point in providing the highest standards of care.

“Our teams always strive to go the extra mile to enrich the lives of our service users and their families.”

Bull Point is part of Salutem Healthcare and is a residential home which provides care and support to individuals with autism, learning disability and people that may have challenging behaviours.