Think before calling 999 or 101

Devon and Cornwall Police is asking everyone this festive season, and throughout the coming year, to think carefully before calling 999 or 101 and to only do so in an emergency or to report a non-urgent crime.

The Force’s two contact centres in Plymouth and Exeter receive more than a million calls a year. Although many people use the service responsibly there are still a significant number who, whether through ignorance or impatience, waste police time and also increase call waiting times for genuine callers.

On Christmas day last year officers were incredulous to receive a call from a lady who used 999 to ask if there was somewhere open where she could buy some nail glue as one of her false nails had come off and she wanted to fix it back on.

Other examples of completely inappropriate calls received via the Force’s non-emergency 101 number include members of the public ringing in to:

- Report that their budgie had escaped and was in a tree, and could police get it.

- Complain that their local pharmacy was closed.

- Ask if the police could deliver them a pizza.

Chief Superintendent Jim Nye said: “Clearly none of these are police matters. While these examples may raise a smile they are unacceptable uses of the 101 service and underline an issue which is increasing call waiting times for callers who genuinely need help.

“Over the next 12 months we will be introducing new technology, new systems of working and additional staff to our contact centres to reduce call waiting and deployment times.

“We’ll also be producing materials online and in print about when it is appropriate for the public to call the police and when it is not, and when another agency is the most appropriate to get in touch with.”

Other situations when the police are not the best people to call in a non-emergency situation include noisy neighbours, abandoned vehicles, parking issues and dangerous dogs. A full range of contact information can be found on the Devon and Cornwall Police website at www.devon-cornwall.police.uk/contact

Chief Superintendent Nye added: “The public may also be unaware that we encourage, in a non-emergency situation, contact by email to 101@devonandcornwall.pnn.police.uk

“Information received this way is dealt with by the same experienced call handlers and it is the way we would prefer to receive questions about policing matters in your area and requests for advice.”

The Devon and Cornwall Police website also contains online reporting forms which can be used for a range of issues including, reporting crime, lost and found property and specialist departments and teams.